1. Home
  2. Document Management Systems
  3. M‑Files Reviews
  4. User Review of M‑Files
M-Files...Use It Or Lose It
February 09, 2023

M-Files...Use It Or Lose It

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with M‑Files

I am a Power Initiator. I create, review, and update Safety Policies, Procedures, and Work Instructions. Train and Re-train employees on the above by Creating and Managing Learning Rules. Troubleshoot and correct user error. Train and Re-train M-Files users. The product helps achieve my work tasks by keeping all our documents organized and in one place.
  • Decent document search engine
  • Notifies when action is needed
  • Recently accessed history
  • Search finds retired or superseded documents leading to potential confusion.
  • Would like to be notified when employee completes Learning Rule I created.
  • Hard to master as a beginner

Do you think M‑Files delivers good value for the price?

Not sure

Are you happy with M‑Files's feature set?

Yes

Did M‑Files live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of M‑Files go as expected?

I wasn't involved with the implementation phase

Would you buy M‑Files again?

Yes

  • I'm not in a position to know about ROI
  • It certainly makes finding, reviewing, and updating document easier.
  • For me, it covers the efficiency and compliance bases.
I have only seen M-Files referenced in these systems. I had nothing to do with the implementation.
I have no experience with similar products.
I am not a software expert but understand the complexity of a product such as this, but in my opinion the product is difficult, confusing, and time consuming to master. It takes years if not used constantly. After several years of use I am still learning to manipulate the interface to work as I desire. It gets the job done by holding all of our documents in one place and fairly easy to access once learned.

Using M‑Files

14 - Every one uses M-Files for their Safety Training, step by step work instructions, from Upper Management, to Shipping helper, to Machine Operator.
1 - I am the support person for our plant. You should be methodical and patient. People are slow to accept that M-Files is a good product. Their frustration stems from intermittent use.
  • Organization
  • Control
  • Security
  • Used only as designed in my position
  • If it could create presentation worthy charts and tables related to Learning Rule completion
People are warming up to it. Nothing breaks morale like forcing another app language to learn.

Evaluating M‑Files and Competitors

Yes - I think so, I wasn't involve with the process, but I think it was Support Central. Support Central was hated from the begginning and never recovered. It's search engine was pitiful.
  • Other
I wasn't involved in this process...
I wasn't there, but I know it's difficult to arrive to this decision for the entire company and cheerlead until it becomes accepted.

M‑Files Implementation

M‑Files Support

Never contacted support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I wasn't involved in this process
not needed

Using M‑Files

Once learned the usability is logical
ProsCons
Feel confident using
Unnecessarily complex
Slow to learn
Lots to learn
  • Search engine is very good
  • Understanding what status a document might be in to move it forward.