Password Manager Pro for Self Service Password Resets
Anonymous | TrustRadius Reviewer
April 18, 2017

Password Manager Pro for Self Service Password Resets

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ManageEngine Password Manager Pro

It's used globally within our organisation, this product provides us with self-service password resets and account unlock abilities. We chose this product to reduce the number of contacts to our help desk, speed up account management issues and reduce our overall cost of ownership. We have found this product to be simple, effective and reliable in the four years we have been using it.
  • Simple integration into AD.
  • Really easy to use interface for end users.
  • Good management interface and good management reporting.
  • Reasonable cost per annum for support and updates.
  • Low maintenance, many tasks automated.
  • Reliable.
  • The ability to change non AD passwords is complex and difficult to set up. Maybe this is predictable, but it would be good to have an easier route to make greater use of the product.
  • Greater account management from the supplier would be appreciated. Being US-based they tend to leave their UK customers to fend for themselves.
  • Dramatic reduction in incidents tot he helped desk for account related issues.
  • Lower cost of providing support for users.
  • Met and exceeded all of our expectations.
  • Expect some teething problems when setting up, but runs like a charm afterwards.
We evaluated some 5-6 different products, but chose this one as it had the best set of features that we needed and was priced fairly.
  • AD based environments. Medium to large scale users (2000 plus).
  • Would be overkill for smaller environments.
  • Supports multi lingual users very well.

ManageEngine Password Manager Pro Support

We are reasonably pleased with the support and updates that we received from the vendor,
ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Feel that we need to as this is a critical piece of software,