Password Manager Pro for Self Service Password Resets
April 18, 2017
Password Manager Pro for Self Service Password Resets
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ManageEngine Password Manager Pro
It's used globally within our organisation, this product provides us with self-service password resets and account unlock abilities. We chose this product to reduce the number of contacts to our help desk, speed up account management issues and reduce our overall cost of ownership. We have found this product to be simple, effective and reliable in the four years we have been using it.
- Simple integration into AD.
- Really easy to use interface for end users.
- Good management interface and good management reporting.
- Reasonable cost per annum for support and updates.
- Low maintenance, many tasks automated.
- Reliable.
- The ability to change non AD passwords is complex and difficult to set up. Maybe this is predictable, but it would be good to have an easier route to make greater use of the product.
- Greater account management from the supplier would be appreciated. Being US-based they tend to leave their UK customers to fend for themselves.
- Dramatic reduction in incidents tot he helped desk for account related issues.
- Lower cost of providing support for users.
- Met and exceeded all of our expectations.
- Expect some teething problems when setting up, but runs like a charm afterwards.
We evaluated some 5-6 different products, but chose this one as it had the best set of features that we needed and was priced fairly.
ManageEngine Password Manager Pro Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Feel that we need to as this is a critical piece of software,
Yes - Yes