Does Medallia deserve a medal?
September 09, 2021

Does Medallia deserve a medal?

Jose Harley Bueno | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Medallia

As far as I am concerned, it is being used in the whole organization, but the purpose may vary per department. For example, in our Sales department, it is being used to gauge how satisfied the customers are with the relationship with their account managers. This randomly checks if the account managers are doing their job in making sure we are on top of their concerns. This also measures the NPS of the organization, which would be a great help in including the current processes to satisfy the customer's criteria.
  • Dashboard
  • Documentation
  • Detailed report
  • Guide and FAQs
  • Reports that can be downloaded
  • Access in phones
  • Customer satisfaction
  • Referral
  • Closing the loop

Do you think Medallia delivers good value for the price?


Are you happy with Medallia's feature set?


Did Medallia live up to sales and marketing promises?


Did implementation of Medallia go as expected?


Would you buy Medallia again?


Medallia can be used for organizations that provide different types of services, may it be sales, customer service, or technical support. I think that this application is ideally built for businesses with more employees as a small business has to improve their internal process first before getting feedback from their customers through Medallia.

Medallia Feature Ratings

Product usage analytics
Customer experience dashboard
Customer journey mapping
Churn risk scoring
AI-powered recommendations

Using Medallia

RingCentral MVP, Google Drive, Facebook Business Manager (formerly Pages Manager)

Evaluating Medallia and Competitors

Medallia is easy to use and has a lot of features that are tailored to fit the organization.