Melio works great for small biz clients, yet only in certain states!
May 05, 2022

Melio works great for small biz clients, yet only in certain states!

Stephanie Mack | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Melio

We help clients set up different Accounts Payable apps primarily via ACH. Melio & Veem are our 2 top apps used. Although recently, Melio stopped working for our clients. We reached out to Melio & they told us Melio is currently not supported in our state! What a joke. Is this something that is going to get fixed? Now we have to help all these clients select a different ACH bill payment system. Not fun.
  • Offers payment direct via the QuickBooks Online platform.
  • Sends ACH or Paper bill payment
  • Offers basic bill approvals
  • Offering service in all states & not suddenly dropping a state for overall payments.
  • Paying more than one bill at a time.
  • Having varied approval process, not just by amount. Vendor based approvals.
  • Allowing accountant user access to manage clients.
  • Allowing bill payment direct out of QBo for no cost.
  • I make money fixing the problems Melio creates, so the befit it provides is job security.
  • I can only recommend it to more technically advanced clients.
It is pretty good, but clients call frustrated with it when they have to fix things. I cannot offer it to advanced clients, since the system is too simple.

Do you think Melio delivers good value for the price?

Yes

Are you happy with Melio's feature set?

No

Did Melio live up to sales and marketing promises?

Yes

Did implementation of Melio go as expected?

Yes

Would you buy Melio again?

No

Kowing how to fix check returns or voids is a problem for clients. They constantly need help.