Item: Microsoft 365 Business Premium
Rating: 10
Author: Guillermo Cruz

Overall Satisfaction with Microsoft 365 Business

Use Cases and Deployment Scope

At this moment the whole company is using Microsoft 365 solutions suite. It's a very helpful asset, it has a lot of apps and services that cover practically all the necessities of the company, being more used than Outlook email. Moreover, we use the new tool called Microsoft Teams that allow us to work even more organized and have a fast channel to share information and delegate tasks for every co-worker. The well-known stars: Word, Excel and PowerPoint still are the best office applications, with a greater set of functionalities and add-ons to make our work even faster than usual. No doubt Office 365 is a complete and powerful suite that is indispensable in a big company. Also, we use SharePoint and PowerApps, both to organize and coordinate our current automation projects. And finally, PowerBI is by far the best solution to analyze and retrieve easily meaningful information about the activities and gross performed by your company. So, in general, Office 365 is currently the core of the communications and project management in our company, letting us administrate and take control of the main activities and tasks.

Pros and Cons

Pros

It comes with a lot of services for each particular necessity you could probably have or will have in your company. From emails and office processors, to apps to coordinate your shifts and tasks, Office 365 has an application for that!
Great UX in every single app, you can learn easily how to handle the basic services of Office 365 in a short time.
High security level in the communications of your company through the Outlook email that immediately notify about suspicious activities or spam email.
Total control of the financial and work operating information of your company or business through the PowerBI app.

Cons

The Shift option in Microsoft Teams is a bit hard to use, it must have a better UI in order to set properly the shifts for every worker.
Microsoft Teams should have a kind of storyline to make easier find old conversations and also if possible categorize them by threads or topics.
The price of the license is a bit expensive, should have a more reasonable price according to the plan we choose.
Office 365 might have a kind of community version, or a free version and have at least the basic functionalities.

Return on Investment

Knowledge of statistics and level of production in the company
Better communication in the company through email
Better control of processes and tasks for every worker
Better management of software or development projects

Alternatives Considered

WPS Office

Both have similar interfaces, but in terms of functionality Office 365 obviously is the best. Also Office 365 lets you add more options and have a bigger catalogue of templates and resources to make the documents faster than we thought, actually there is a store where you can find infinite templates for a lot of topics and themes. Also the addition of Microsoft Teams in the suite is the better choice for the management of your projects and developments. The text manipulation is other point for Office 365, due in WPS is a bit worse and difficult to set up, the graphics and art is better than the WPS.

Other Software Used

Apache OpenOffice, Azure Active Directory, Microsoft SQL Server

Performance

At this moment it works perfectly and fast. No matter if is integrated to another software or system, it will always work with quality and reliability. Reports are done super fast, and for more complex reports its the same, Microsoft has done a great job performing the services and functionality of Office 365, there is no complaint in our company for that, we are totally satisfied with the performing of this suite.

Usability

The entire suite has a wonderful and clean UI, the buttons and functions are organized correctly and the colors settings are good as well. There is no problem to learn how to use it due to it being very simple to manipulate. The only thing I gess is not easy is how to set the shifts in the Planner app of Microsoft Teams. Also there is an issue with the copy - paste option in Microsoft Teams that makes it sometimes impossible to do without losing time.

Likelihood to Recommend

Office365 is well suited in companies that work with a lot of information, and handle a lot of projects that need to be reviewed periodically by managers or directors for statistics or Business Analytics. Also it is appropriate for software development teams since they add the Microsoft Teams app, this tool is very helpful and let you manage software development projects organized and in a clean way. Otherwise, it is not recommend to use this product for small projects or business, due to the fact that practically you don't need the most of the services they provide. Probably in a small company all that you need is an Outlook account and Word, Excel and PowerPoint, that could be provided by another less expensive license.

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