Avoid! Not Recommended

I signed up to use Microsoft Advertising to advertise my online boutique. I was initially just trying it out. Within a month, my site went down, appeared to be hacked. I canceled with Microsoft as soon as the site went down. We can’t advertise if we aren’t up. The people who were working on the site to repair it were with an advertising agency. It took them weeks, and then they wanted to handle the advertising. Therefore I did not reinstate Microsoft advertising immediately. I kept receiving bills from Microsoft advertising after I canceled in November. I responded to please cancel. Motherless they continued to bill. I did try to contact them in every way that was available to me. They would send bill receipt emails with a link the link didn’t work. I thought they had stopped the billing. In late February I wanted to try them again UNTILL I found out they had been billing the whole time, after cancellation. The next step talks to the Advertising Care support rep. I wanted the charges reversed and now that they had done this, I didn’t want to advertise with them again. They handled it by canceling the account saying I wouldn’t be billed further. That wasn’t good enough. I wanted the charges reversed. He came back to me offering a 25 percent refund over the last 60 days only. No. That wasn’t acceptable. Now I was going to have to dispute with my bank. From there out the rep just placed the blame on me. He said the billing emails they sent that I responded to are unmanned, Insinuating that the canceling was not valid. That was not the only way I had tried to contact them. I’ll set the diagnostics on the back end of my website to show less than 3000 visitors to the website from Microsoft advertising over the four-month period? Would never go back!