As customisable as you need
August 11, 2016
As customisable as you need
Score 6 out of 10
Vetted Review
Verified User
Software Version
On-Premise
Overall Satisfaction with Microsoft Dynamics CRM
We tried various CRM solutions, finally our R&D department selected Microsoft Dynamics CRM. We had some issues adding Jalali calendar to it, but eventually we did.
Our company made a plan to implement Microsoft Dynamics CRM:
1. Our real process identification
2. Customizing CRM in the marketing department
3. Data migration in marketing department
4. Using CRM in parallel to our previous in-house software
5. Checking the results, and in case of a successful pilot period stoping the previous solution and extending CRM to use in our Project Implementation Department and in our Customer Care and Support Department.
Our company made a plan to implement Microsoft Dynamics CRM:
1. Our real process identification
2. Customizing CRM in the marketing department
3. Data migration in marketing department
4. Using CRM in parallel to our previous in-house software
5. Checking the results, and in case of a successful pilot period stoping the previous solution and extending CRM to use in our Project Implementation Department and in our Customer Care and Support Department.
- It's dynamic and easy to customize
- It integrates with other organizational solutions
- There are free resources to solve issues and problems
- It work on both computers and mobile devices
- Jalali Calendar and support for RTL languages
- Kanban board to visually analyse work
- Complete Integration
- More customer satisfaction
- Better teams assignment
In my point of view, Zoho CRM is really good but it just provides a cloud based solution. We needed an on-premises solution, therefore we choose Microsoft CRM instead of Zoho CRM. But if we want to compare these two software solutions, I would say, both solutions are good and in some cases each have their own advantages.