Item: Microsoft Teams
Rating: 8
Author: RAJESH VENGILOT

Use Cases and Deployment Scope

Microsoft Teams is used in our organization for internal communication via Chat, Voice calls, and Video calls. Microsoft Teams is also used for other collaboration tools like creating teams groups and sharing data within the Groups. Microsoft Teams is also connected to the share point which is a very helpful feature to keep all our documents in a single teams space.

Pros and Cons

Instant Messaging
Voice Calls
Video Calls
Scheduling Meetings
Building Teams Spaces

Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
There is a limit to PIN 15 chats a favourites. This count should be increased.

Return on Investment

User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful.
MS Teams has mostly focused on Collaboration and team building features which are very useful for organisational communications. This in turn has a positive impact on the overall business outcome.
Scheduling meetings have never been so easy in the past. We can schedule meetings on the go without any hassles
Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.

Support Rating

The overall support provided by Microsoft for Microsoft Teams has been quite good but there is still some room for improvements. Microsoft needs to proactively work on fixing the open bugs in order to provide a seamless experience to the users. But over the service and experience provided by the Microsoft team have been quite satisfactory.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Microsoft Teams go as expected?

Yes

Would you buy Microsoft Teams again?

Yes

Usability

User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.

Likelihood to Recommend

Microsoft Teams is useful in the following scenarios. 1. It's useful for instant messaging where you can seamlessly connect with your colleagues using the chat feature. 2. Presence\Availability status of the colleagues can be seen which could be useful in deciding whether it's the right time now to contact the other person. 3. It can be used for making voice and video calls. 4. It can be used for presentation sharing.

Recommended for a Good Collaborative environment

Overall Satisfaction with Microsoft Teams