Item: Microsoft Teams
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Microsoft Teams is one of my organization's main communication platform. We use it for meetings, file sharing/collaboration, and instant messaging. Utilizing this tool has helped my whole organization work more efficiently and productively. Checking calendars and scheduling calls are easy and hassle-free. Team spaces for different projects are also very useful and helps a lot with team collaboration.

Pros and Cons

Microsoft Teams does great in helping users schedule meetings. With the scheduling assistant, I can easily see available time slots of all attendees before setting up meetings. It has helped a lot to lessen back and forths just to find a schedule that fits all.
Microsoft Teams makes it possible to have team spaces with third party providers/agencies whom we commission to work on different projects. It makes collaboration with people outside my organization a lot easier.
Microsoft Teams video and audio quality during meetings are always something I appreciate. Considering the relatively low bandwidth it requires, quality is great and makes meetings/communication experience better.

Creating breakout rooms during meetings is definitely something Microsoft Teams can improve on. I usually encounter errors/bugs and people get kicked out of their breakout room randomly.
Advanced screen sharing can also be improved. There are times when presenter view can be seen by participants in the meeting. It would be useful if portion of screen sharing is possible.
Chat notifications sometimes come late or not at all. Would help if there are customizable settings on notifications so we can control based on our preferences.

Return on Investment

Helps manage time more efficiently
Helps increase productivity
Helps create more collaboration

Support Rating

Microsoft Teams has been very helpful and is definitely something that my whole organization appreciates. From scheduling meetings, file sharing, communication, collaboration, and a lot more, it has made work a lot easier, efficient, and productive. It also helps a lot that it integrates well with Microsoft Outlook, Microsoft SharePoint, and all other Microsoft apps being used in the organization.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

Yes

Usability

Functionality and usability of Microsoft Teams is great and it has helped a lot for the whole organization. However, there are aspects it can improve on like bugs/errors in breakout room setup and chat notifications.

Likelihood to Recommend

Urgent catch ups or huddles are the best scenarios when Microsoft Teams is very well suited. With the scheduling assistant, we can easily find the best schedule or time slot that fits all attendees' calendars. It makes communication and collaboration so much easier and I appreciate having Microsoft Teams as one of my organization's key platform.

Excellent tool for collaboration and integrates well with Microsoft platforms

Overall Satisfaction with Microsoft Teams