Item: Microsoft Teams
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We implemented Microsoft Teams a few years ago and starting adopting it as a replacement for Microsoft Skype for Business.
In the beginning adoption was slow and it was hard to get our staff and clients to move over.
However when the Covid Pandemic started we kept on sending out client/user comms about the features of Microsoft Teams.
We suddenly saw major adoption of Microsoft Teams and I can say this is one of the best collaboration and unified communication tools out there.
We use the Teams Channels for our Team collaboration and work. Sharing documents with users that need to work on it at the same time really works well. I have seen over 400 users work on a single document at the same time and we had no issues.

The Teams meetings work really well, Virtual Backgrounds are excellent, and is a major improvement compared to Skype for Business.
Finally, the multiple integration options with other apps, or the online web access functions are really great features. You are able to do everything in the Teams web app you can do in the desktop app.

Pros and Cons

Great collaboration tools and experience
Really good online meeting and meeting collaboration experience and tools
The Teams web function works really well and I sometimes prefer it over the desktop app
The additional add-ins available makes it truly great

The chat functions in Teams need some refinement and should give user options to move the Chat function to a more traditional IM style window as well. I know there was movement into the direction but I still thing improvement would be needed.

Most Important Features

Collaboration Tools such as Team Channels, User based access control per channel or sub-section
Online meeting functions work really well
Users can edit documents at the same time.

Return on Investment

Helped our teams and clients collaborate and operate during Covid lockdowns, so the business could keep on running
The Microsoft Teams Rooms option works great with our Meeting rooms and really brings everyone together whether in office or out.

Alternatives Considered

Zoom, Skype for Business and now part of Microsoft Teams

Teams are just way ahead of these platforms.
The overall collaboration options and integration with other platforms and online usability options are great.
With the mobile and web access options, you are truly able to collaborate and work wherever you are from whatever capable device you have.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Microsoft Teams go as expected?

Yes

Would you buy Microsoft Teams again?

Yes

Other Software Used

Skype for Business, now part of Microsoft Teams, Zoom

Likelihood to Recommend

The overall collaboration between team members, teams, and even when teams are located all across the Global is a really great factor for team productivity.
The online meetings are really great and works really well with live captioning, etc.
The Teams online web version works just as great as the desktop clients.

Collaboration
Migration away from Skype for Business that End of Life
Online video conference or meeting functions

Innovative Uses

Team video events across multiple regions with Green Screens, etc.
A truly global collaboration effort when we are planning new technology rollouts across firms and countries.

Future Planned Uses

We are investigating adding VOIP/SIP Capabilities

Likelihood to Renew

Our firm really adopted the use of Microsoft Teams. We make use of almost all of the functionality and features. It would simple just not be good to move away from a platform that works really well.

Microsoft Teams makes it easy for Teams to just work.

Overall Satisfaction with Microsoft Teams