Miro, Miro on the wall -- an easy to use tool for improving openness and transparency
September 16, 2021

Miro, Miro on the wall -- an easy to use tool for improving openness and transparency

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Miro is used by the leadership team to brainstorm about and explore linkages between strategic themes, emerging opportunities, and potential improvement ideas, both large and small.
  • Visual exploration of ideas and the relationships between them.
  • Collaborative brainstorming (simultaneously).
  • Idea capture and preservation for future reference.
  • A really nice feature could be a select area-zoom. For instance, hold down some control key combination and select an area to zoom to that area.
  • People in my teams often end up getting frustrated moving stickies around when they are just trying to navigate. I am not 100% sure why the confusion, but perhaps a (more well-advertised, if it already exists) keyboard shortcut to get back to the hand tool would be helpful?
  • Things can end up being very colourful, but did the team ever consider allowing users to change the outline colour of cards/stickies? This can help with a complex board and flagging a few that you wanted to discuss in more detail in a meeting.
  • Improved transparency and inclusiveness across levels of the organization.
Many of my team members (including myself) suffered from some level of frustration due to confusion between navigation and displacement of objects on the boards. Somehow it was either not obvious what was going to happen (especially if you are not a daily Miro user) or you think nothing happened and so you repeat the action, but then in fact the board is getting messed up. Furthermore, if someone else has messed up the board (and not noticed or hit "undo" for instance) then it can be quite complex for another user to correct said false displacement.
We didn't really try to integrate it with any other pieces of software. In our teams, we used it as a standalone tool so I cannot really comment one way or another.
Especially during the covid-19 pandemic, Miro was instrumental in allowing us to animate lively and colourful discussions online. When creating cards live in workshops, participants also had the chance to immediately correct or clarify the meaning of what they had been trying to say -- clarifications which in some cases, without such a level of transparency, would never actually be made and potentially lead to misalignment later on.

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Miro is a great tool for getting your thoughts organized and also for working through such a process with a team. However, it can seem a bit chaotic at first so it is important to lay some ground rules and explain a bit the process and how the board could evolve so that people who are new to mind-mapping aren't too surprised. In a workshop setting, it is also helpful to split up the tasks of note-taking/card-writing and moderation -- very difficult for one person to do both. Another very important element to plan for is some time at the time to debrief the team on what was discussed and what the next steps would be -- again to mitigate the potential perception of chaos and futility of the exercise!