Item: Miro
Rating: 8
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We've used Miro to help organize feedback from our stores and also create process maps internally. It was used by a variety of cross-functional team members and served as a central place we saved and captured feedback/next steps. It was something everyone could dive into quickly to use although it did take a minute to become familiar with the interface and controls.

Pros and Cons

Pros

Easy to type
Simple to create visuals
Able to update visuals, pending teams and preferences

Cons

The functionality of the board--it was difficult at times to zoom in or find your place
Not overly intuitive on where to begin to create things
I had to use the zoom within my Chrome browser to figure out where on the board I was--needed more detailed instructions passed along to start using

Return on Investment

Improved ease of communication
Improved productivity & tracking of test project
Teams were able to use the resource when they needed

Implementation Rating

It was something new we tried in addition to testing a new initiative. It felt seamless in the project introduction that this was the platform we were using. I think some teams adopted it before I had been exposed to it. I'd like to figure out how I could use this in future projects to help organize thoughts and capture progress as well as feedback.

Ease of Integration

It felt seamless to use for our project and some folks were able to help when others were learning the interface. I like how it's embedded into Chrome but needed a bit more time to learn the configuration and formatting.

Collaboration

I think it's helped the organization immensely for something as simple as a store test to capture customer feedback. From what I could tell from other teams, it was leveraged to plan a line and create notes and updates.

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Other Software Used

Microsoft Power BI

Likelihood to Recommend

It was a simple tool to be able to use between a variety of folks and with different technical capabilities. We were able to capture feedback from the field with ease using text but I would need more understanding of how to incorporate photos, as I know product teams are leveraging this for future season planning. It's a great way to capture feedback remotely.

Comments

Please log in to join the conversation

We like Miro!