Miro : A solution that helped many company but failed to evolve
November 14, 2023

Miro : A solution that helped many company but failed to evolve

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

As a consultant I was asked to use Miro to brainstorm idea and build workflow, strategies, project follow-up and tracking. Finally it was possible to assign tasks. A decent fusion between digital whiteboard and project management tools. It is still used by more than 50% of the staff except designers as they already used FigJam.

Pros

  • Collaborative digital whiteboard
  • In real-time collaboration with multiple users with no conflicts
  • Possibility to have different channels with their own access right

Cons

  • In my opinion, the UI/UX is not intuitive
  • Support service is questionable, especially when you are not on the enterprise plan (their most expensive)
  • I believe there's not enough template, makes it hard to go past white page syndrom
  • After implementation, an increase of positive feelings toward the teams ability to collaborate was collected at an average of 72%, up 10% from before.
  • Managers of teams using Miro, reported a clear improvement in the quality of value justification and definition in projects
Miro helped us in difficult times, where employees had to stay home, collaboration was complex but thanks to Miro we achieved a semblance of normalitude. From that point on many tools where tested and showed better results and more suited functionnality. Although Miro is still in used, we are slowly changing it wih other solution that are better priced. We are thankful for the existance of Miro when we needed it most, but with changing times Miro has not evolved enough compared to its competition.

Do you think Miro delivers good value for the price?

No

Are you happy with Miro's feature set?

No

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

No

Miro is well-suited for collaboration in the context of a workshop, with Covid it was almost one-to-one to using a real whiteboard in an in-person team meeting, with the added bonus to be persistent online.

Miro is not well-suited for follow-up on a project as their deadline functionality was very limited to non existent.

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