Miro review
May 31, 2024

Miro review

Stanislav Tsyganov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I see four main scenarios:
- Facilitation. We do retros, discuss plans to bring teams together, brainstorm solutions to product problems.
- Knowledge base. Some things are easier to present in visual form. This can be a technical diagram or a CJM of a product.
- Product work. It is convenient for me as a product manager to write down the main thoughts of the interview in cards.
- Also, I have already mentioned CJM. In some cases we use the JTBD framework, so visualisation is also done in Miro board- Also, the training team actively uses boards for internal workshops.

Pros

  • Retro. At different stages of the meeting it is important to be able to work with the board at the same time (to indicate what went well or badly), as well as to be able to quickly visualize the information (to combine clusters of problems) and to indicate solutions with arrows.
  • Display information at different levels of abstraction. This is especially important for our product backlog. It is important for different people in the organization to see different levels of presentation.
  • All the benefits of a physical whiteboard, plus the advantages of the digital world. Working with the world is extremely intuitive. You can invite people who use Miro once a week and I don't have to do a 15 minute briefing on how to use the tool for them.

Cons

  • The big boards are starting to slow down.
  • Due to the wide zoom capabilities, cards that differ in size by 50 times can appear on the board at the same time. I think this happens because there are no visible reference points for users. There are a few: font size (if you write in 50th, it seems a bit much, doesn't it?) or card size (when you make an L-sized card and it's so small that it's almost invisible compared to the others. These are minor things for board users, but inconveniences me as an owner.
  • I've tried doing presentations in Miro. It really needs a tutorial to figure it out. And I don't like tutorials, Miro is a tool that doesn't need one!
  • I still haven't figured out the templates, I have a few standard boards I could use but haven't found the right ones in the store. Also when creating a new board I always create a empty board.
  • Adding people is a pain. Starts meeting with developers from different teams and then it turns out half of them don't have access. Hoping it will be granted is futile. More importantly it's pretty pointless, the next time they'll need to edit something in Miro in another six months.
  • I have some large number of organisations tied to my home and work email accounts. Inside are the business plans of companies I have never worked with. I'm not sure they would want me to have access there. I think it's because I was once added to an organisation so I could work once on one particular board.
  • Good visualization - no need for a separate meeting.
  • Prior to covid, we held meetings on physical boards. The meeting was slower: developers type faster than they write. Separately, everything was photographed. Most importantly, these digitized results were hard to read because of poor handwriting.
  • Information is not lost. Lost meeting results - lost time.
That's exactly what it is. We even have a local team spread across Europe, if Miro didn't exist we would be running collaborative Google Docs. The situation is similar when interacting with other teams.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

In JTBD terms, Miro is tackling a very upper-level job. It lets you do everything you could do with a notepad, a whiteboard, and even more conveniently than with physical prototypes.
- Need to outline a migration plan for the new service
- You need to describe the scheme of the service operation
- You need to brainstorm the team

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