Item: Miro
Rating: 10
Author: Rene Koehler

Overall Satisfaction with Miro

Use Cases and Deployment Scope

Planning work like Kanban and prioritization, collaborating like brainstorming, social online gathering, workshop facilitation, ideation.
With the new AI functions and the documents embedded, we create product briefs, summaries and other docuements to also collaborate on.
Each team would have their own space, and each product would have too.
We work together at the same time, but also async because of time zone differences.

Pros and Cons

Pros

intuitive user interface
auto sorting, arrangement and clustering
AI summaries and document drafts
sorting the chaos of hundreds and thousands of boards

Cons

Integration with Microsoft and Google work environements
sketching functionality on ipad or tablets
bring back the pricing for sole traders who are advisors and need temporary licences for customers.

Return on Investment

faster solution finding if several teams are involved
more ideation, more input, more ideas --> better projects and better egineering
more fun and engagement doing necessary things like FMEAs

Implementation Rating

We started several years ago and there were many hiccups, and many changes in responsibility on Miro side. But we figured it out and the implementation was finally successful.
SSO and security requirements were enabled and implemented. Legal was happy with data security on the Enterprise plan.
The implementation for the team in China was tricky, but also worked in the end.

Ease of Integration

Again, it's been a while and I assume nowadays it will be even smoother.
The IT team was happy with the integration and setup in our Microsoft structure was easy.
The user groups on MS side are not the most user friendly thing, but that's not Miro's fault.
Overall, the integration was pretty straight forward and easy.

Collaboration

Miro made it much easier to involve every stakeholder in all locations from the very beginning of the project.
Large groups of people can easily be facilitated. Manufacturing, R&D, Finance, Quality, SLT, Logistics, all were involved in the sessions, and were able to define their own space and share with others in real time or via emails.
Information is available to every colleague, if you have structured your space and boards in a meaningful way.

Alternatives Considered

Lucid Visual Collaboration Suite

Much better usability, more integrations, loads of templates. Export of data is easier, either segments of a board, or the whole board. Admins can change access rights and revers changes on boards to point in time.
Miro is much more expensive though. The safety and data security choices, and the usability made the decision in the end.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

ChatGPT, Google Workspace, Atlassian Confluence

Likelihood to Recommend

Miro is great for collaboration of any kind. It's good for starting on a blank canvas, get first ideas down, cluster them, get more feedback, and develop whatever you are trying to build.
It's also great for facilitated sessions or workshop weeks. The are plenty of amazing templates in the Mirovers, and you can build your own to re-use in order to give your colleagues familiarity.
Miro is great for ideation, drafting, gathering info and sorting it. I would usually recommend to take the information to another system for documentation or 'the official result'. This might change in some cases now with the documents function. However, archiving and searching is oftentimes easier and more appropriate in other environements.

Comments

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Miro - the collaboration must-have