Amazing tool for project-handling and mapping customers in various aspects
April 29, 2025

Amazing tool for project-handling and mapping customers in various aspects

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Miro is mainly used in my role and department to map customers and their organisation.

Miro is truly a valuable tool to really tailor the mapping precisely as you want it. The capability to be several editors inside the same page at once and edit is truly great. It has helped our workshops and mapping to be much more efficient, engaging and synced.

Pros

  • Co-edit a sheet
  • Easy shareable with different access-levels with relevant parties
  • The power in tailoring and flexibility. There is so much you can do where only creativity sets the boundaries.
  • Creating Templates is great

Cons

  • AI help to build a good draught of a Miro-board based on description
  • More efficient Integrations with Teams and Powerpoint to share information, and also use Miro inside of Teams directly
  • Add videos inside of a Miro Sheet
  • Reduced project completion time
  • Efficiency in sales due to clear customer mapping of stakeholders and org tree
  • More engagement in project- and team meetings when brainstorming or follow-ups on projects are focus
We have offices on three locations across the world, and departments with the same roles on these three locations. Its critical to be able to communicate and collaborate in the most efficient way possible on a digital way as well.

We have monthly meetings where we need to sync clearly regarding innovation, product features and customer value/journey/cases.
Miro is on another level in terms of flexibility, innovation, and the capabilities you can do. We have so much more tools and features, and also the possibility to edit a sheet live inside of Miro.

Also, the sharing capabilities and overview of the already existing sheets are more clear and structured in my opinion.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Miro is great in so many ways in terms of projects, communication and get the whole team/department to work towards the same direction.

For example with Customer Mapping to get all info in, or Project handling and follow ups where its critical that the team does the corerct things and making sure to reach the goals set.

Other things are:

- Brainstorming innovation
- Brainstorming team-activities
- Build a clear timeline to showcase for customers, colleagues, partners etc

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