Favourite design tool

As a service designer I use it for the discovery process, including research (qual and quant), the define process, including affinitisation and the converging of ideas, to the design phase (including usability testing and note-taking). Miro is my primary tool regardless of the design phase and I think of myself as an expert user, having used it since around 2019.

The biggest one are post-it notes without a doubt, and the real-time ability (minus lagging for large boards) to collaborate. This is the best tool for service designers to use to work together to create better products, services, and overall outcomes. I haven't used it as much because I appreciate that affinitisation should almost be manual so you start grouping ideas for yourself, but I think the AI tool is pretty handy and relatively successful as well. I'd like to see how Miro can take this further.

I hate using FigJam despite most other designers in my organisation preferring it. I think service designers tend to prefer Miro and it's flexibility and functionality, but I can obviously see there is an opportunity to become a better all-in-one tool that see FigJam as having an edge. Personally, it is exactly that.