Mitel MiCollab - A Network Engineer's Review
Updated January 17, 2020
Mitel MiCollab - A Network Engineer's Review
Score 10 out of 10
Vetted Review
Overall Satisfaction with Mitel MiCollab
At my organization, we utilized it to replace our Cisco BE6000 and Cisco Jabber. As consultants, we utilized it as a VoIP product of choice to deliver client solutions. It provides voice and collaboration as well as allows for easy remote access to the VoIP system for excellent mobility capabilities.
- Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
- Easy interface for collaboration and voice. End users like the clean interface and ease of use.
- An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.
- SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
- If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
- Allowed mobility so employees can work from home.
- Allows better collaboration and communication inside and outside the office.
- Allows flexibility with communications. Single Number Reach, softphone, control desk phone from PC, etc.
Both products work really well. Both require a good amount of setup. MiCollab is much cheaper with an equal amount of quality.