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"Mitel MiCollab - A Network Engineer's Review"
https://www.trustradius.com/collaborationMitel MiCollabUnspecified7.419101
Steve Davis profile photo
January 11, 2019

"Mitel MiCollab - A Network Engineer's Review"

Score 9 out of 101
Vetted Review
Reseller
Review Source

Overall Satisfaction with Mitel MiCollab

At my organization, we utilized it to replace our Cisco BE6000 and Cisco Jabber. As consultants, we utilized it as a VoIP product of choice to deliver client solutions. It provides voice and collaboration as well as allows for easy remote access to the VoIP system for excellent mobility capabilities.
  • Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
  • Easy interface for collaboration and voice. End users like the clean interface and ease of use.
  • An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.
  • SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
  • If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
  • Allowed mobility so employees can work from home.
  • Allows better collaboration and communication inside and outside the office.
  • Allows flexibility with communications. Single Number Reach, softphone, control desk phone from PC, etc.
Both products work really well. Both require a good amount of setup. MiCollab is much cheaper with an equal amount of quality.
This is suited to any environment that wants to improve their voice and collaboration capabilities. I've deployed well in single-site and multi-site deployments.

Mitel MiCollab Feature Ratings

Task Management
8
Gantt Charts
8
Scheduling
8
Workflow Automation
9
Mobile Access
9
Search
8
Visual planning tools
8
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
10
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
Versioning
Not Rated
Video files
8
Audio files
8
Document collaboration
8
Access control
8
Advanced security features
8
Integrates with Google Drive
Not Rated
Device sync
Not Rated