Feature rich does not equal easy to use

The software is big and beautiful and very feature rich. However, the UI can be very difficult to get the hang of using effectively and efficiently. There are many integrations and hidden features. There is the ability to combine various features and plugins to work in ways that are very beneficial and near automation level. Because of this, the software has a very large learning curve.

We didn't actively ask for support for monday.com, but they had automated emails with tools and things for us to consider as we started monday.com. Other than that, I wouldn't be able to speak into the overall support of monday.com. They weren't really proactive during the trial period, but rather were trying to get me to sign up for a monthly plan.

For a larger company, monday.com is a great, feature-rich software to use. It helps us manage many concurrent projects by many teams. The software can be very expensive for smaller organizations and there is a steep learning curve when it comes to utilizing it effectively. I would recommend it for multi-project teams but for smaller organizations, it becomes difficult to justify its use.