Item: monday.com
Rating: 10
Author: Christopher Page, MBA

Return on Investment

Clear overview of current projects.
Set up has taken a bit of time.
Team collaboration has improved.

Use Cases and Deployment Scope

Monday.com is being used across the entire organization. We are using it for project management and questionnaires for podcast interviews. It's also used as a repository for links, a CRM, program building, social media content planning, and more. It's a very versatile program to accomplish almost anything a business needs.

Pros and Cons

UIX
Organization of features
Ease of use

How to best structure things isn't always clear and takes a lot of upfront planning.
Not an easy way to duplicate items without copying ALL the information over.
No easy way to switch between different companies if you have multiple clients that use it.

Usability

While Monday.com does a great job providing templates, obviously not every business is going to fit the templates they design. It does, however, give you a good starting point for understanding how the system works and what you can do with it. I have found it takes a while to understand how Monday.com can be used best for a business, but you can certainly use it for simple project management if you'd like.

Support Rating

I have not needed to reach out to customer support yet, however, I am sure they are responsive! The videos and help articles are well documented, so I'm sure live support is just as helpful. I guess you can say the help articles have been good enough to prevent me from reaching out.

Reliability & Availability

Uptime and reliability haven't been a concern for us. It's great to have a product you can rely on working, especially with critical business software that is used to run a business's operations. I'm pleased to say Monday.com has done a great job not only providing a great platform, but also a reliable one.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

If you're looking for a more robust platform than Trello that can handle some more advanced automation and integrate with different platforms to streamline your workflow, Monday.com is great. It's also useful if you're looking to consolidate multiple platforms into one (CRM, PM) if you're a small business, or just trying to minimize cost. If you don't have the brain capacity or time to implement this, I wouldn't recommend using it.

Versatile business operations SaaS-worth checking out!

Overall Satisfaction with monday.com