Item: monday.com
Rating: 10
Author: Amanda Shaw

Use Cases and Deployment Scope

We are using monday.com for all of our business needs! I love it. I wish it was a little less expensive. However, its awesome. We use it for transaction management, as a CRM, and for social media.

Pros and Cons

Customization
Training
Ease of use

A consultant would be nice for the long term
A new ideas webinar
Collaborative workspace training

Some features really need somebody to help you figure them out. But if you pay for the enterprise account, you will have that. Otherwise, it's DIY, which can be time consuming. I suggest joining a Facebook community and also being on webinars!

Support Rating

My issue didn't get fully taken care of immediately--would have been nice to have somebody to call. I needed help with a billing issue and it took almost two days.

Reliability & Availability

Very reliable--thinks as fast as you do. Instant updates. Get work done on the go, from the doctor's office, wherever. Ideas on use would be helpful!

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

It's a little expensive for small teams but fully customizable!

Wonderful! Easy to use! Mobile features rock!

Overall Satisfaction with monday.com