Great to use, once everything is set up!
March 15, 2021

Great to use, once everything is set up!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

  • Saves time on setting up and onboarding new clients (2-3 hours per client)
  • Keeps items from falling through the cracks (increased client satisfaction/retention)
  • Avoids duplicating efforts of team members (1-2 hours/week)
We use Monday.com across the whole organization, and have some clients using it as well. It addresses training schedules for new employees, management of individual client projects, and overall client management. Employees use it to keep team members and clients up to date on where things stand and any changes in scheduling of deliverables.
  • Very easy to see where a project stands
  • Slack integration is great
  • Creating and updating tasks and items is very easy
  • Creating new boards and getting access to existing boards is awkward
Using an existing board is intuitive and easy - it's easy to see what each item means and visualize production schedules.

Setting things up, however, is more difficult than it needs to be. Adding people to a board is a very non-intuitive process, and adding yourself to an existing board that someone hasn't added you to is a feat of wizardry.
Have not had difficulty with features working in ways they shouldn't or anything like that. Downtime has been close to zero (I haven't ever actually noticed any) and everything has been extremely reliable.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Great for projects with multiple stakeholders, and a number of different pieces that can be completed more or less independently. Also good for sequencing and planning projects that one will be completing on their own.

It's less appropriate for managing projects that require constant communication - the interface is a bit unwieldy.

monday.com Feature Ratings

Task Management
8
Resource Management
8
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
Not Rated
Team Collaboration
5
Support for Agile Methodology
Not Rated
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated