Muse.ai - affordable, reliable, easy to use - great product & value!
October 19, 2021

Muse.ai - affordable, reliable, easy to use - great product & value!

Misty Kearns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with muse.ai

I use muse.ai for my video hosting needs for my online coaching business, online courses, tutorials, and client videos for two different businesses on my websites, blogs, and member-only access sites. Muse.ai is very user-friendly, fast, has had great uptime, and worked exactly as needed for my video hosting needs for my business. It also saves me a significant amount of money in comparison with other video hosting platforms I previously used.
  • user friendly
  • affordable
  • excellent uptime
  • good customer support
  • better audio transcription
  • more video player customizations
  • ease of use
  • affordability
  • multiple video options like public, private, embed only
  • video player customization for embedding
  • sharing and link options
  • great customer support
  • nearly 100% uptime
  • saves me several hundred dollars annually compared to other video platforms I previously used ($140 less annually than Vimeo, for instance)
  • saves me time in uploading and customizing my videos and grabbing the embed code
  • so far, 100% uptime - meaning my clients and customers aren't having issues accessing content
  • mobile-friendly video player, ease of use for my customers and clients who are viewing the videos
Initially, it came down to the price. Muse.ai was $60 a year vs $200 for Vimeo. (Wistia is even more). Muse.ai may not have as many bells and whistles and options as Vimeo BUT they have everything I need for video hosting for videos on my blog, for my clients and within my member website for my online courses, classes and workshops. It is very easy to upload, customize, choose your settings and grab your embed or share links for your videos on their platform. I have only had to reach out to their customer support a couple of times, but each time I received a fast and friendly response.

Do you think muse.ai delivers good value for the price?

Yes

Are you happy with muse.ai's feature set?

Yes

Did muse.ai live up to sales and marketing promises?

Yes

Did implementation of muse.ai go as expected?

Yes

Would you buy muse.ai again?

Yes

Muse.ai offers a great option for video hosting for videos for bloggers, online content creators, course creators, coaches, online marketers, or anyone needing to host videos on a secure, fast, efficient, easy to use and affordable platform. The price is super affordable compared to other video host platforms. Muse.ai offers many features and functions for video hosting including some video player customization, public, private and embedded only video options, different sharing options and auto transcription. I have not found the automatic transcription/captions to be very accurate so I still use another program for my captions and manually upload them. (Muse.ai does offer the option to add your own captions so this is not an issue for me and only takes a couple more minutes time.)

muse.ai Feature Ratings

Lead generation
Not Rated
Support for advertisements
Not Rated
Video SEO
Not Rated
Video access controls
10
Video link sharing
10
Internal video
Not Rated
External video
Not Rated
Player customization
7
Embedded videos
10
Video quality / Bandwidth controls
10
Mobile compatibility
10
Per video tracking
Not Rated
On-Demand video
Not Rated
Impact of streaming on network
Not Rated
Video upload & format support
10
Video library / File management
8
Video portal
8