Run from Namely

The failure to disclose during sales that they used a 3rd party bank and a 3rd-party timekeeping system was a shock. EE's must download 2 apps because of this. 1 to see the timesheet, and 1 to see their paystub.
There's also lack of training and guidance on how to do things. Some print-outs are good, but they're poor in most cases. No webinars or online classes to walk staff through the "how-to." The service dept doesn't open until 9am est. There have been odd calculations for OT, (i.e. not your straight 1.5) and they don't know why.
They can be very "hands-off" - i.e. not our responsibility.

Overall lack of training materials or guidance on "how to" to new users.
The timekeeping system works well if you have a standard shift, but for anything "different," or if your staff works 7 days a week, there is difficulty in programming and calculating hours correctly. There's also difficulty in knowing which company to contact with errors: the timekeeping company (3rd party), or Namely.
This would probably work well if your company is just office staff with standard hours.