Run from Namely
December 31, 2019
Run from Namely
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Namely
Namely is used across our entire organization for Payroll, HRIS, Performance Management. We moved to Namely because we wanted to incorporate an online performance management system tied to our payroll and to increase the efficiency of our onboarding.
- The mechanics of processing payroll is easy.
- The social media look to the home page is nice.
- Failure to disclose that their timekeeping system is a third-party. It requires contact to 2 different companies to resolve issues.
- Duplicate entries needed.
- I spend a lot more time with this system than previous vendors.
- I cannot provide a positive impact.
The failure to disclose during sales that they used a 3rd party bank and a 3rd-party timekeeping system was a shock. EE's must download 2 apps because of this. 1 to see the timesheet, and 1 to see their paystub.
There's also lack of training and guidance on how to do things. Some print-outs are good, but they're poor in most cases. No webinars or online classes to walk staff through the "how-to." The service dept doesn't open until 9am est. There have been odd calculations for OT, (i.e. not your straight 1.5) and they don't know why.
They can be very "hands-off" - i.e. not our responsibility.
There's also lack of training and guidance on how to do things. Some print-outs are good, but they're poor in most cases. No webinars or online classes to walk staff through the "how-to." The service dept doesn't open until 9am est. There have been odd calculations for OT, (i.e. not your straight 1.5) and they don't know why.
They can be very "hands-off" - i.e. not our responsibility.
Do you think Namely delivers good value for the price?
No
Are you happy with Namely's feature set?
Yes
Did Namely live up to sales and marketing promises?
No
Did implementation of Namely go as expected?
No
Would you buy Namely again?
No