There are MANY product flaws. First, the system is NOT fully integrated as advertised. Namely is totally false advertising. MANY fields from the HR & payroll do not "talk" to each other. You have to do double work to enter the same info into both places. To top it off, Namely if VERY pricey.
I won't even go into detail on their customer service or reporting tool. The customer service went from good to bad (You no longer have a dedicated rep. You have to email the service team now). The report writer tool is worthless.
The system can't calculate a basic 401k ER match correctly. 100% on the first 3% & 50% on the next 2%. Many ERs have this match. Namely's system can't correctly calculate the match for the EEs that elect anything between 3-5%. & it's not on their road map to fix any time soon.
Deductions with caps do not end date themselves. They will stop once they’ve reached the cap AS LONG AS it’s still within the same year. Once a new year starts, the amount toward the cap is zeroed out & the deduction starts anew – even if it had already stopped. When you enter a deduction, you have to calc the end date yourself & enter it. Otherwise, the deduction will restart with the turn of the new year.
They say they integrate with Netsuite & Comeet, but the integration is so minimal that's it's not really helpful. It's like they setup a few fields just to claim they have the integration without lying.
Esignature - we can send multiple docs to 1 person, but we can't send 1 doc to multiple people. So getting a handbook acknowledged by everyone - have fun with that! They say that fixing Esignature is on their 2019 road map but no definite date is set for it.
I could go on with more. The point is Namely is DEFINITELY NOT worth the headache or the cost!