Simply go elsewhere
July 03, 2019

Simply go elsewhere

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with NetSuite

It was bought for the entire business, but it has been a sham from start to finish!
I bought NetSuite in August 2018, and it is now just coming to July 2019 and we're still not live. It has been a completely awful experience. Emails ignored, false embellishment of features, what is included and what is an extra cost, including some outright lies to my face and on calls. It has not solved any problems. It's just caused far more. Most of the staff you communicate with outside of senior management are not from the UK, making it difficult to understand them and for them to understand you. I would avoid and look elsewhere if you want good quality software.
  • It is very granular.
  • You can create specific customizations for specific roles.
  • Sales: They don't sell authentically.
  • Training Videos: These are beyond poor. As a training company myself, this NOT good. Trust me.
  • Use staff familiar with the nationality of the company they're interacting with.
  • Don't make up names for standard processes that exist in marketing and sales to make it look like it's unique to the company. They are not!
  • They need to stop blaming their customers for their own team's incompetence.
  • Reply to emails.
  • So far, this has cost me 50kish for implementation, and I have had no benefit.
  • It's cost me time to clear mistakes caused by them, due to false information being provided.
  • I'm waiting untl my contract is up, and then switching to a better quality service.
  • Not a member of any user groups
N/A
I have used both Infusionsoft for my own business and SalesForce. They are both better than NetSuite from a service point of view, and SalesForce is better on every aspect.
I honestly would not use NetSuite for anything. The ERP software and bank rec is out of date. E.g. there's no bank matching or live stream that you can get from software for £30 a month.
Sales -- it's not bad for sales staff and scheduling, but even then, if you want a report, the graphics are awful and leaps behind the competitors.

NetSuite ERP Feature Ratings

Accounts payable
2
Accounts receivable
5
Global Financial Support
5
Journals and Reconciliations
1
Configurable Accounting
Not Rated
Standardized Processes
Not Rated
Billing Management
Not Rated
Revenue Recognition
Not Rated
Cash and Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
Inventory tracking
3
Pricing
3
Order entry
2
Cost of goods sold
6
Dashboards
8
Standard reports
4
Custom reports
3
API for custom integration
1
Role-based user permissions
7
Single sign-on capability
Not Rated
Budgeting and Forecasting
5
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Project Candidate Search
Not Rated
Definable Resource Pools
Not Rated
Talent Profiles
Not Rated
Absence Management
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Catalog Shopping E-Commerce for Employees
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Contract Renewal Automation
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Forecasting
5
Inventory Planning
3
Performance Monitoring
5