NS Honestly
October 14, 2021

NS Honestly

Rafael Arias | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetSuite CRM

I used NetSuite CRM to manage users, their expenses, and managers. Much of what I currently do is provide support to multiple employees by assisting with log-in problems, new users registration and processing hours for many of our intern workers. I have also completed several different templates to easy the workload of creating new users in the future.
  • Get hours
  • Maintain user information
  • Collect expense data
  • Provides employment management
  • Easier template creation
  • More detailed/specific templates to be created.
  • Ease of maintaining data

Do you think NetSuite CRM delivers good value for the price?

Not sure

Are you happy with NetSuite CRM's feature set?

Yes

Did NetSuite CRM live up to sales and marketing promises?

Yes

Did implementation of NetSuite CRM go as expected?

No

Would you buy NetSuite CRM again?

Yes

Because I believe that there are a lot of better features and UX elements that could be implemented. There is a lot of work that could be done in order to make the lives of many people much easier. You could create a better experience and it would make this a lot better on its own.
On behalf of some of my other colleagues that I have worked with that need support from time to time. They have let me know that NetSuite provides a good support team for its users to contact in times of necessity. I believe that this is one of the things/features that assist this software keep going.
In all reality, it can be hard to recommend to use NetSuite but there really is not anything better to use. It can be difficult at times to create useful templates and other items as such. [In my opinion] it handles data well and that is about it.

NetSuite CRM Feature Ratings

Customer data management / contact management
8
Workflow management
8
Territory management
5
Opportunity management
4
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
7
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
9
Case management
8
Call center management
8
Help desk management
8
Lead management
8
Email marketing
9
Task management
7
Billing and invoicing management
9
Reporting
10
Forecasting
9
Pipeline visualization
7
Customizable reports
8
Custom fields
8
Custom objects
8
Scripting environment
9
API for custom integration
9
Role-based user permissions
9
Single sign-on capability
9
Social data
6
Social engagement
9
Marketing automation
9
Compensation management
9
Mobile access
9