We grew our sales by 200% since implementing NetSuite CRM
October 20, 2021

We grew our sales by 200% since implementing NetSuite CRM

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • NetSuite CRM

Overall Satisfaction with NetSuite ERP

I've been using NetSuite CRM for almost 3 years now. Over the past 1, our team has really revamped the CRM to let our internal sales team do amazing work through automation. One of my favorite small customizations was a workflow that creates a follow up task in NetSuite when a customer's contract is 1 month from expiring. The other great feature we added was to be able to have a report of all the customers in the last 10, 20, and 30 days that have not had a status change if they are in an active pipeline. We switched from Hubspot to NetSuite CRM because all the rest of our data already lives in NetSuite so it makes sense to leverage the automation tools in the ERP for the CRM as well.
  • Customization
  • Automation and prospect management
  • Roles & Permissions
  • Customized forms based on the customer type
  • Not as intuitive as other basic CRM solutions but it is more powerful
  • Harder to setup, but easier to control when it is setup using the right roles & permissions
  • We have been able to increase our ability to close more deals by nearly 200% since implementing NetSuite CRM
NetSuite CRM is more powerful. HubSpot is great if you have less than $1 million in annual revenue and need to just have a starter solution that will help get your organized.
Your company should have annual revenue of at least $4 million before really needing to make the switch to NetSuite. You will need to use NetSuite as your ERP for it to make sense to use it for you CRM too.

NetSuite ERP Support

There are a lot of NetSuite Alliance Partners who will support the product well.

Using NetSuite ERP

NetSuite is a super powerful too but with all that power comes some complexity in setting it up.