Item: NetSuite ERP
Rating: 9
Author: Anthony Pham

Use Cases and Deployment Scope

We are a global company which have vendors and customers all around the world. Therefore we deal with multiple locations, addresses, currencies, bank accounts and payment merchants. NetSuite enables us to customize the ERP to our needs to ensure we deliver on our mission objective.

Pros and Cons

Easy to customize
User Friendly
Cloud based
Lots of hints and tips on screen to self explain

Cost is too expensive
Restricted number of users
Relies heavily on the internet
Journal entries leaves a very poor audit trail

Return on Investment

It has saved us time due to allowing many customization
It integrates very well with other external softwares and platforms
Cloud based ensures no wasted time downloading or updating it yourself

Alternatives Considered

Both are Cloud based but NetSuite allows more customization and more advance reports such as saved searches. However Invoice Ocean allows more users at a free cost unlike NetSuite. However NetSuite is a more powerful advance ERP which a bigger complex company requires which a company that is global requires a more sophisticated software for their everyday tools.

Key Insights

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

Yes

Did implementation of NetSuite ERP go as expected?

I wasn't involved with the implementation phase

Would you buy NetSuite ERP again?

Yes

Other Software Used

Magento Open Source, DreamTeam

Usability

For a global company like ours with an extensive network of suppliers, customers, and bank accounts worldwide. It's powerful platform effectively manages all aspects of our global operations. With integrated solutions, we can streamline operations, gain financial visibility, and optimize supply chain efficiency. This allows us to meet our complex global business requirements.

Support Rating

As a NetSuite user, I must admit that their support can sometimes be slow and frustrating. It's frustrating when we have urgent questions or issues and have to go through a lengthy process of filling out unnecessary details like our role in the company. We just want a quick response to our specific question so we can move on with our work efficiently.

Likelihood to Recommend

Very important for a medium to big company with lots of data.
Although due to the cost - a smaller company with budget constrain won't be able to afford it.

NetSuite for a medium size global company

Software Version

Modules Used

Overall Satisfaction with NetSuite ERP