15 Year Netsuite user/ developer
October 18, 2023

15 Year Netsuite user/ developer

James Patton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

NetSuite Enterprise Edition

Modules Used

  • AdvancedFinancials
  • Fixed Asset Module
  • OneWorld (multi-country and multi-currency)
  • Revenue Recognition
  • E-Commerce
  • SuiteCommerce
  • SuiteCloud
  • grid order

Overall Satisfaction with NetSuite ERP

Financials, order management, webstore, assets and digital fulfillment. We implemented NetSuite ERP 4 years ago and it has helped us during the pandemic (since cloud based) with working from home. Having our financials in same place as our order manager has helped us with month end close.
  • Customization possibilities
  • Financials
  • Order management
  • Security
  • performance
  • development can sometimes be painful
  • In my opinion, SuiteCommerce Advanced needs to mature
  • In my opinion, even with deep customization to made dummy proof, UX can be confusing to some
  • I believe limitations with extracting our data (SQL ingetration tool isn't the greatest)
  • We have yet to see ROI yet but it's been only 4 years
  • Month end close is much faster than before
  • Suitescript customization can be in my opinion can be frustrating but deeply flexible at the same time
  • Our more tech savvy team members grasped the process quickly so their on boarding was fast
  • automation has prevented many user errors
There are pro and cons to each but as an over all solution, NetSuite ERP is preferred

Do you think NetSuite ERP delivers good value for the price?

Not sure

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

No

Did implementation of NetSuite ERP go as expected?

No

Would you buy NetSuite ERP again?

Yes

I give this rating now after 15 years of being a Netsuite Admin, but it took several years for me to feel comfortable with the platform
Ive used premier support often and 9 times out of 10, they are extremely helpful
NetSuite ERP is great for small companies that are growing and wish to move to the cloud off of on-prem environments. If you are mainly an eCommerce business, I believe Suite Commerce Advanced needs to mature/ grow. I believe there are 3rd party solutions that can be managed and customized much easier than SCA