Give your CFO a break from complex upgrades; NetSuite ERP is cloud-first from the start
May 27, 2024

Give your CFO a break from complex upgrades; NetSuite ERP is cloud-first from the start

David Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

NetSuite Financials

Modules Used

  • AdvancedFinancials
  • Advanced Inventory
  • Demand Planning Module
  • Manufacturing WIP & Routing
  • E-Commerce
  • SuiteBilling

Overall Satisfaction with NetSuite ERP

We use NetSuite ERP as our ERP, handling general ledger, accounts payable, accounts receivable, warehousing, inventory, and other functions. Currently we manage HR/payroll elsewhere, but looking to bring it in scope. The major use case for our ERP is to not only handle financials in general, but help us manage the stock functions of our franchised stores and centralise ordering. In our group corporate office we have demand planning and ordering functions, and we see the ERP as a key way to manage this, while freeing the stores to focus on customer care.

Pros

  • It was born in the cloud and is cloud-native at every step. There are no clunky on-premises integrations to deal with.
  • SuitePeople is tremendously full-featured and highly usable
  • It offers strong reporting / BI options, including integrations with third-parties

Cons

  • Trial/test/developer account options are very limited
  • The scripting language / customisation options can be complex
  • Training options are lacking
  • Positive - enabled WFH/remote/offshoring without any on-prem infrastructure
  • Positive - enabled centralised ordering across a franchised store model
  • Negative - costly third-party customisation work
NetSuite ERP only offers a cloud model, vs. BC's on-prem and cloud models. However, this is not necessarily a bad thing. If you're deploying on-prem you may find yourself introducing all kinds of needless complexity you later regret. NetSuite ERP came fully-featured and remains up-to-date, and this was a valuable feature. The last time our CFO upgraded the previous on-prem ERP he said he was never going to do that ever again due to the vast amount of work and testing needed for all the integrations and add-ons.

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

Yes

Did implementation of NetSuite ERP go as expected?

Yes

Would you buy NetSuite ERP again?

Yes

NetSuite ERP has been a cloud-first ledger/financials platform from the get-go, so it does this excellently. It has also had strong retail integration from the beginning. Hence, it does these brilliantly and if these are your scenarios then it's a solid choice.

It's HRIS is relatively recent (in comparison), and its payroll is not yet global so third-party products are still needed.

NetSuite ERP Feature Ratings

Comments

  • Lauren Dattilo | TrustRadius Reviewer
    Thanks for taking the time to leave a review, David! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

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