NetSuite ERP review
May 30, 2024
NetSuite ERP review
Score 8 out of 10
Vetted Review
Verified User
Software Version
NetSuite Enterprise Edition
Modules Used
- OneWorld (multi-country and multi-currency)
- SuiteBilling
- SuiteCloud
- NetSuite CRM
- Fixed Asset Module
- AdvancedFinancials
Overall Satisfaction with NetSuite ERP
NetSuite ERP is used accross different areas of our organisation from Sales, Fulfillment, Finance, Customer Care & Reporting. It provides real time reporting to senior management on the status & KPI of the organisation. It seamlessly integrate with various systems and acts as a source of truth for the organisation. It has many layers of security.
Pros
- Financial
- CRM
- Reporting
Cons
- Customer Experience needs to be improved, lacking key functionalities compared with Zendesk
- The look & feel of the ERP is dated and needs a refresh
- seamless integrations with other systems
- I am not happy about unscheduled outage
- NetSuite ERP reporting dashboard is highly flexible and friendly
Do you think NetSuite ERP delivers good value for the price?
Yes
Are you happy with NetSuite ERP's feature set?
Yes
Did NetSuite ERP live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NetSuite ERP go as expected?
No
Would you buy NetSuite ERP again?
Yes
Comments
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