Item: NetSuite ERP
Rating: 7
Author: Aaron Decker

Overall Satisfaction with NetSuite ERP

Use Cases and Deployment Scope

We use NetSuite ERP for all of our financial and customer data. All of our payroll is done through NetSuite ERP, expensive reports, purchase orders, and donations/sales. We use it as a CRM for our customer/donor info, contact info, and lead info. We have also built out online forms for capturing leads and contacts.

Pros and Cons

Pros

Online forms
Creating custom forms to keep records of.
Recording sales data to be tracked.
Very customizable.

Cons

UI is not very user friendly. It takes a while to get used to it.
Setting up roles and permissions is not very straight forward.
Building reports to view data should a lot easier.

Return on Investment

It is increasingly expensive as we are a small non-profit and even with the non-profit discount it is still a substantial amount.
It has also helped with our overall sales process and conversation tracking.
It is a good all in one business platform that is better in some areas than it is in others. Depends on what is important to you.

Usability

It is not very beginner friendly so even after using it for four years I still find major features to the platform that would have been useful to know earlier on if it was more apparent.

Alternatives Considered

Salesforce CMS

I believe NetSuite ERP has more customizability than Salesforce so you can form it to exactly how you like although you may need more expertise with the platform to do so.

Key Insights

Do you think NetSuite ERP delivers good value for the price?

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

Yes

Did implementation of NetSuite ERP go as expected?

I wasn't involved with the implementation phase

Would you buy NetSuite ERP again?

Other Software Used

Google Workspace for Education, Quantum Workplace Performance Management Platform, Bloom Growth

Likelihood to Recommend

Accounting and CRM seem to be the best features for NetSuite ERP, while reporting and marketing features could pick up the slack a bit. It would be great to make it more user friendly as at first our sales people do not like it but the more the use it the more helpful they find it to be.

NetSuite ERP Feature Ratings

Evaluating NetSuite ERP and Competitors

Products Replaced

Not Sure

Key Differentiators

Cloud Solutions
Integration with Other Systems

We needed a system to be able to be accessed from anywhere so we needed a cloud solution. We also wanted it to integrate easily with the rest of our systems so we could create workflows that would automate reporting and tasks.

Evaluation Lessons Learned

Decide by price and ease of use.

Comments

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Depends on the use case great customizability

Software Version

Modules Used