NetSuite - Game Changer for the Pharmaceutical Distributor Business
Updated October 06, 2025

NetSuite - Game Changer for the Pharmaceutical Distributor Business

Carlos Alvarez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

NetSuite Enterprise Edition

Modules Used

  • SuiteCommerce
  • RF Smart

Overall Satisfaction with NetSuite ERP

Our company fully encompasses the use of NetSuite for accounting, inventory, sales, purchases, and picking and packing of pharmaceutical products. We enter our purchase orders, inventory items, accounts payable, accounts receivable, sales prospects, sales leads, customer orders, customer order returns, and our picking and packing of products through NetSuite. We have our voice over IP desktop phone application fully incorporated into NetSuite so that phone call interactions, SMS, and text messages are fully captured in our system.

Pros

  • Capture inventory information.
  • Capture purchase information.
  • Capture transcripts of VoIP calls as well as SMS and text messages.
  • Capture various aspects of sales interactions, from sales prospects to product sales.
  • Streamlines the picking and packing process of our products.
  • Great reporting structure.

Cons

  • Users sometimes lose synchronization to their accounts, and administrator interference is necessary.
  • Certain searches and reports can be clunky at times, so you need to learn how to use the search feature and reporting feature at a higher level to yield optimal results.
  • There is a steep learning curve for those that are unfamiliar with ERPs. More self-help tools would be nice to see.
  • Our ROI has more than tripled since we began using NetSuite.
  • Quick viewability of our key performance indicators is incredibly helpful in keeping an eye on things.
  • The copious reports available have helped us with our short-term and long-term decisions.
NetSuite is a very complete and secure cloud ERP. It boasts an average uptime of 99.99%. NetSuite handles all facets of our business. From the cultivation of sales leads to the customer order process to our complete accounting process, from the purchase modules to the inventory controls and the picking/packing/shipping, NetSuite features are second to none.
NetSuite offers a more integrated approach, combining CRM with ERP functionalities. NetSuite is better for our business because we needed a broader range of business management tools. NetSuite is an all-in-one enterprise resource planning (ERP) solution that includes CRM functionalities alongside finance, inventory, and e-commerce management, making it suitable for organizations, like ours, that require a comprehensive business management system.

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

Yes

Did implementation of NetSuite ERP go as expected?

Yes

Would you buy NetSuite ERP again?

Yes

NetSuite, along with certain third-party software, streamlines the entire work process for pharmaceutical distributors. From the cultivation of sales accounts to the purchasing aspect and the picking, packing, and shipping process, NetSuite handles things for you. Albeit NetSuite is somewhat expensive, they do offer much that comes along with the price tag. They are always available to jump on a call or have a video meeting to quickly address your current needs or any issues that might arise.

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