Long Time Nextiva Business Phone Service User
September 04, 2023
Long Time Nextiva Business Phone Service User
Score 10 out of 10
Vetted Review
Verified User
Software Version
VoIP Call Center
Overall Satisfaction with Nextiva Business Phone Service
Nextiva Business Phone Service has addressed many workflow issues on call direction and has given our leadership teams more information from the on-demand reporting. The level of customization has met our needs for creative call routes, and for solutions to redirect calls. We use the Advanced IVR, App, Soft Phone, and Call Center products and this has greatly cut costs while allowing us to deliver an amazing customer experience.
- Customer Service
- Call Route Customization
- Detailed Call Reports
- Learning curve on administration portal
- Call Center Customization
- Reliability
- Excellent Support
- Efficient Call Center Staffing
- Efficient Marketing Management and Focus
Nextiva Business Phone Service does offer a lot of bells and whistles but also offers basic packages depending on needs. The level of features we needed along with the cost and reliability of the company is why we selected Nextiva Business Phone Service. The implementation and training plan was also a significant factor in choosing Nextiva Business Phone Service compared to others.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes