Nextiva Took Big Care of My Small Business
October 03, 2023

Nextiva Took Big Care of My Small Business

David Um | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

My small business has been using Nextiva for maybe 10 years. We are very pleased with every aspect of the company. Prior to finding Nextiva, for the first decade of our company's existence, we muddled through several smaller providers who tried their best, but in the end, failed to deliver. We tried one very large company, Comcast, which messed us up with the classic scam of promising features during the sale but then reneging at implementation. Nextiva is the perfect middle-ground. They focus on VOIP and related communications services, they're not so big that this is one fraction of their company, and they're not so small that they simply do not have the capacity to handle the constant technological upgrades necessary to maintain our heads above the high-tech water. Recently, I contacted Nextiva tech support to configure more phones for our workers and they did everything smoothly and remotely.

Pros

  • High quality of the calls
  • Easy dashboard configuration
  • Customer support remote repairs

Cons

  • Phone app could be better
  • Great investment in communications. Worth the price.
Nextiva has much better customer support and provides the features we need.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Perfect for small businesses that is dependent on client communications. Consulting companies are especially well-suited for Nextiva. I don't know of any circumstance in which Nextiva would not be well-suited.

Nextiva Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
5
Mobile app for Android
5

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