Item: Nextiva
Rating: 10
Author: Ariel D'Alessandro

Use Cases and Deployment Scope

We use this product for our insurance agency. I have 4 users. I use Cisco with camera. The system also has a a desktop application to use and also allow texting. The desktop application needs some improvements and new features. other than that it does work fine. you must have a good internet provider or your system is useless.

Pros and Cons

receiving and making calls.
texting with clients, internal office employees, setting appointments.
Very professional system all around.

desktop version - deleting texts and phone calls.
allow to integrate with microsoft outlook contacts.
allow wot integrate with CRM systems.

Return on Investment

system is reliable. set up once and forget it.
system programable to your business needs. Sounds very professional.
Investments is literally very minimum. No hidden costs.

Alternatives Considered

8x8 Contact Center

8X8 is very complicated to use. Nextiva Business Phone Service platform is compatible to all of their devices and very easy to use and maintain.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Other Software Used

eWay-CRM, Microsoft 365 Business Premium, QuickBooks Online

Likelihood to Recommend

As a small business, Nextiva Business Phone Service from day one not only helped me set my new system for my business needs, they also backed up their services by allowing me to use their system with devices for 4 months without making payments. Never once had I had any problems and when i have a question they are very easy to get in contact with. This system is truly flawless.

Best VOIP in the USA

Software Version

Overall Satisfaction with Nextiva Business Phone Service