NICE is one of the best products you can have in your company.
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE is being used throughout the organization. I really like NICE because we who work with the call center are always in contact with the customer and NICE makes this a lot easier, as calls don't drop or fail, making our work [better], efficient, and effective.
Pros
- Video calls and call.
- Regulate break times well.
- Manages the time worked.
Cons
- I don't really like having to put +55 on every call.
- NICE could have a program that warns about the break time because many times we forget to take the break and end up pushing the limit.
- Sometimes the line changes out of nowhere.
- Efficiency in calls
- Great cost benefit
- Excellent system
I believe that custom call scripts are being used in the company, which is making the work much easier, agile and practical. The impact it had on the company was that the calls were much clearer, making our work excellent and so we were able to solve customer problems.
Yes - We used Verisys before. The company decided to use NICE because the other system was giving [us] a lot of problems with connections and made the work very difficult.
Do you think NICE CXone Mpower delivers good value for the price?
Yes
Are you happy with NICE CXone Mpower's feature set?
Yes
Did NICE CXone Mpower live up to sales and marketing promises?
Yes
Did implementation of NICE CXone Mpower go as expected?
Yes
Would you buy NICE CXone Mpower again?
Yes
Comments
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