NICE inContact CXone Review
October 21, 2020
NICE inContact CXone Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
It's really good to use when keeping up with employees to see exactly what they are doing and what type of call they are handling. I'm also able to log in and assist with calls and talk to an agent and coach them so that the person the agent is talking to does not hear me.
- Monitor calls
- Efficient
- Accurate
- Speed
- Condense
- Access
- ROI
- Better coaching
- Better quality of calls
I have not actually customized the platform as I feel everything is working just fine.