Ninja is number One.

NinjaOne serves as our platform for managing thousands of customer endpoints, providing invaluable support and sales capabilities to our teams. For sales purposes, we obtain all the necessary information to effectively notify clients when upgrades or replacements are required. By providing proactive support, we ensure that our clients remain operational and efficient.

We cannot support endpoints without the intelligence we receive from NinjaOne. With a small team, we are able to manage thousands of endpoints across hundreds of customers. My support team can seamlessly push out changes to end users to enhance their productivity while ensuring their safety and security.

NinjaOne serves as the foundation of our security strategy, seamlessly integrating with BitDefender to fortify our endpoints. Utilizing Ninja for Windows updates and patch management ensures our systems remain secure and up-to-date. The portal is indispensable for both our support and sales teams, facilitating efficient communication and collaboration. NinjaOne also plays a crucial role in our reporting process. It enables us to distinguish between computers that can be upgraded to Windows 11 and those that will require replacement due to the impending end of support from Microsoft. Alternatively, we can offer extended Windows support options to our customers.

Patch management, the timely deployment of Windows upgrades, and the automation of numerous tasks have significantly reduced the time and effort required for support operations. My team has consistently identified opportunities to streamline processes using NinjaOne, which previously involved tedious and time-consuming manual tasks. This automation has resulted in substantial time savings, particularly in the process of deploying changes and remotely modifying settings on each endpoint. While manual intervention may occasionally be necessary, it is not a frequent occurrence.