Ninja Remote Connection
October 15, 2025

Ninja Remote Connection

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NinjaOne

I use NinjaOne for our support. We utilize the ticket system, patch management, backup, and remote functionality.

Pros

  • Ninja Remote Connection
  • The Ticket System
  • Installing the Agent on Laptops

Cons

  • I often find that NinjaOne's patch reports are incorrect.
  • It is positive because they have a very good solution for support work.
Managing devices has become very easy via the remote connection since you no longer need a VPN.
I like that with NinjaOne, it is immediately noticeable when a device has not been online for a long time.
We only created scripts, but that took a lot of time (about 4 hours per week).
ManageEngine was good but unfortunately a bit difficult and confusing for remote connection

Do you think NinjaOne delivers good value for the price?

Not sure

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

NinjaOne
It's very good for support, but there are still some things missing here and there. NinjaOne 's SNMP queries and patch reports aren't yet good.

NinjaOne Feature Ratings

8.5
Remote monitoring
9
Network device monitoring
Not Rated
Activity Monitoring
8
7.0
Patch Management
6
Policy-based automation
8
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

Comments

More Reviews of NinjaOne

  1. Home
  2. Remote Monitoring and Management Software
  3. NinjaOne Reviews
  4. User Review of NinjaOne