Item: Nintex
Rating: 7
Author: Matt Aldridge

Overall Satisfaction with Nintex

Use Cases and Deployment Scope

Nintex is used in our organisation for two distinct purposes. firstly as a workflow automation tool integrated with SharePoint, and secondly as a knowledge and process mapping platform. Workflow automations include forms to kick off new employee user provisioning, across payroll, technology, human resources etc.

Process Manager is a specific Nintex product we use as a knowledge management platform for our organisation, containing processes, policies, and other key documents.

Pros and Cons

Pros

Process mapping
Process ownership and feedback mechanisms
Basic workflows

Cons

APIs and integrations are lacking
Architecture and UI is dated
Search functionality is poor
Integrations require cumbersome manual coding

Return on Investment

Streamlined processes
Enabled knowledge management
Incompatibility with CoPilot agents will likely lead to migration away to SharePoint

Usability

In my opinion, Nintex is based on an aging architecture, and a dated user interface. I think Process Manager has very limited functionality to improve the user experience. Search very much relies on having intuitive language and tagging across processes, it is nowhere near Google search functionality. Workflows are simple and limited in their capabilities.

Integrations

Our organisation uses Nintex in conjunction with modern SharePoint to manage knowledge content. At the moment we haven't been able to prioritise the coding work required to integrate process manager into other platforms. The key limitation is with the lack of compatibility with Microsoft Copilot, and the need to surface information via chatbot agents.

Alternatives Considered

Microsoft SharePoint

We selected Nintex because Process Manager is a purpose designed platform for knowledge management. However, what we discovered is that there are significant limitations, which has lead us to now explore developing a knowledge management platoform in SharePoint. this is a much more manual approach in development, however it's a much more flexible platform to meet our needs.

Key Insights

Do you think Nintex delivers good value for the price?

Yes

Are you happy with Nintex's feature set?

Did Nintex live up to sales and marketing promises?

Did implementation of Nintex go as expected?

Yes

Would you buy Nintex again?

Other Software Used

Microsoft SharePoint, Microsoft Copilot, Microsoft Copilot Studio

Likelihood to Recommend

Nintex might suit small businesses comfortable with simple systems and manual tasks. It may also suit larger businesses who have the scope and budget to invest significant development into integrations, to scale the platform across their organisations. In my opinion, most medium to large enterprises should look at alternatives which meet modern standards, and are compatible with modern SharePoint, Copilot agents, etc.

Nintex Feature Ratings

Comments

Please log in to join the conversation

Has the basics but, in my opinion, lacking in a few key areas