Item: Nintex
Rating: 7
Author: Verified User

Overall Satisfaction with Nintex

Use Cases and Deployment Scope

We use Nintex Process Manager and Workflow cloud.

We have mapped processes throughout various departments to help provide work instructions and for projects to map the current and future states. It's help tracked savings for initiatives and captured how work is completed making is easier to onboard new staff to roles.

We have built several workflows for several departments and helped streamline data gathering and approval processes. It has dramatically improved the processes and eliminated human errors and handoffs.

Pros and Cons

Pros

Offers both high level and detailed process documentation
Let's business users create automated workflows with a low code solution
Notifies people using documents and maps of when changes have been made - this has improved the adoption of new changes as people know instead of having to remember to go see if a process has changed.

Cons

The cost structure of charging per process map has made us look for another solution and it will be disappointing to lose the functionality.
Licensing model for workflow cloud automations is prohibitive to use it for automating versus Power Automate or UiPath because of charging per run

Return on Investment

We did see some ROI for workflow automation, but there are products less expensive that can provide a better ROI based on their licensing model.
We are having to go back to documents rather than the process maps for work instructions due to the cost of per map.

Usability

I love all the features of Nintex and found it very user friendly and enabled our business departments to develop their own solutions to solve problems for them without IT resources. Citizen development was finally available and embraced to solve long standing issues and improve staff experiences.

The process maps solved multiple problems and staff loved being notified of changes, made it visible who owned the process and allowed our audit team to see who was following the clearly documented processes.

Integrations

Not applicable to us

Not applicable

Key Insights

Do you think Nintex delivers good value for the price?

Are you happy with Nintex's feature set?

Yes

Did Nintex live up to sales and marketing promises?

Did implementation of Nintex go as expected?

Yes

Would you buy Nintex again?

Other Software Used

Smartsheet, Microsoft Power Automate, UiPath Automation Platform

Likelihood to Recommend

I love the functionality of the products but their pricing model has caused our costs to more than double in the last two years as people adopted using the products to improve both processes and workflows. I would rate it higher if there was a more stable model of licensing. It may work better for smaller organizations or large organizations with large budgets.

Nintex Feature Ratings

Comments

Please log in to join the conversation

Love the features and products wish the licensing model was better

Modules Used