ON24 - Always On, 24/7
May 15, 2019

ON24 - Always On, 24/7

Pam Granzin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

ON24 provides the platform for us to create and deliver webinars and on-demand training to our clients. Though originally used primarily by our Medical team, use of the platform has expanded in recent months to include Underwriter training and introduce a new service to our clients. Because the tool is reliable and easy to use, more teams at SCOR have become interested in using it.
  • Lead generation
  • Training
  • Easy-to-learn user interface with a premium white-glove service for executives who need it
  • Excellent customer service and responsiveness from our account manager to deal with the unexpected
  • From recording to on-demand webinar with very little delay for production
  • The initial set-up within our high-security work environment was challenging for both ON24 and ourselves
  • Basic functionality works for us but other users may want more interactivity during webinars with live audience
  • Videos embedded into PowerPoint presentations do not work well within the ON24 platform
ON24 is not integrated with a marketing automation system at SCOR.
I have never not been able to reach someone at ON24 when I needed them. They have a deep bench strength at each position, and they shared contact information at several levels of the company for escalation of issues when needed. We had many issues at the beginning due to our company's firewalls and security environment, but once we got through those issues, ON24 has been a reliable, stable, always-on platform.
  • We have seen a steady increase in interest from our clients in registering for our webinars even when they cannot attend. Being able to watch a recording on-demand is extremely important, and having the analytics around those viewers is key.
  • We have increased interest from our employee team leads about using ON24 to deliver product news, training, etc. to our clients.
  • We see increased traffic to links to the webinars on our web site and in our underwriting guide.
We originally selected ON24 for its premium services so we could start using the platform right away, even before we learned how. ON24 handled everything for us. We continue to use it because they meet our needs, which continue to increase and change. Top-notch service from professionals who know their craft.
ON24 is well suited for recording on-demand training videos. ON24 works well for inexperienced speakers who like the capability of recording (and re-recording) the audio for each slide, even much later after the initial session has been completed. ON24 allows changes to presentations for webinars up until a few hours before the go-live, which is necessary when working with some presenters who never seem completely happy with the final final FINAL version of their presentations.

ON24 Feature Ratings

Audience polling
Not Rated
Branding options
Integration to Marketing Automation
Not Rated
Participant roles & permissions
Confidential attendee list
Calendar integration
Record meetings / events
Event registration