OneSource Virtual - Stellar Customer Service!
Overall Satisfaction with OneSource Virtual
We use OneSource Virtual for payroll admin services companywide, AMS, and new Workday implementations and integrations. In addition to payroll processing, this allows us to utilize our HCM, Workday, to its full capacity.
Pros
- Payroll services and associated administration
- Implementation and project management services
- Superior customer service
Cons
- More insight into upgrades vis-a-vis our setup would be a useful service.
- More standard specs for benefits integrations would be a good upgrade as well.
Do you think OneSource Virtual delivers good value for the price?
Yes
Are you happy with OneSource Virtual's feature set?
Yes
Did OneSource Virtual live up to sales and marketing promises?
Yes
Did implementation of OneSource Virtual go as expected?
Yes
Would you buy OneSource Virtual again?
Yes
- As the organization has grown rapidly, we have been able to hold on to O/H due to OneSource Virtual in the payroll and benefits departments.
- Integrations with our benefits vendors have given us confidence in data integrity and removed a huge administrative burden.
We were with an older version of ADP that was about to be discontinued. Our big struggle, quite frankly, was that we felt like a very small fish in a large pond. The customer service component was not to our satisfaction. We reviewed 18 different vendors prior to making a selection, and a standout for us was the customer service model that OneSource Virtual offered.
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