Overall Satisfaction with OneSource Virtual
We use OneSource Virtual for payroll admin services companywide, AMS, and new Workday implementations and integrations. In addition to payroll processing, this allows us to utilize our HCM, Workday, to its full capacity.
- Payroll services and associated administration
- Implementation and project management services
- Superior customer service
- More insight into upgrades vis-a-vis our setup would be a useful service.
- More standard specs for benefits integrations would be a good upgrade as well.
Do you think OneSource Virtual delivers good value for the price?
Yes
Are you happy with OneSource Virtual's feature set?
Yes
Did OneSource Virtual live up to sales and marketing promises?
Yes
Did implementation of OneSource Virtual go as expected?
Yes
Would you buy OneSource Virtual again?
Yes
- As the organization has grown rapidly, we have been able to hold on to O/H due to OneSource Virtual in the payroll and benefits departments.
- Integrations with our benefits vendors have given us confidence in data integrity and removed a huge administrative burden.
We were with an older version of ADP that was about to be discontinued. Our big struggle, quite frankly, was that we felt like a very small fish in a large pond. The customer service component was not to our satisfaction. We reviewed 18 different vendors prior to making a selection, and a standout for us was the customer service model that OneSource Virtual offered.
Very well - we have grown rapidly as an organization in both size and geographies. Utilizing OneSource Virtual has allowed managing our headcount well as we have removed so much manual administrative work. When moving into different geographies and bringing on some unions, all of this has been very manageable due to the partnership we have with OneSource Virtual and their workforce.
They have provided assistance with payroll, taxes, and garnishments-for payroll. They
send the direct deposit and tax files during 'settlement'. With taxes,
they research notices for us and help with set up and garnishments, and they set
them up as well as contact the employee by letter when we receive a new one. On the benefits side, the integrations piece has been crucial. Their expertise in this area has allowed us to bring new vendors on in a more streamlined and efficient manner.
send the direct deposit and tax files during 'settlement'. With taxes,
they research notices for us and help with set up and garnishments, and they set
them up as well as contact the employee by letter when we receive a new one. On the benefits side, the integrations piece has been crucial. Their expertise in this area has allowed us to bring new vendors on in a more streamlined and efficient manner.