Works Well, Definitely Better Than a Call Center
July 22, 2022
Works Well, Definitely Better Than a Call Center
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with OnPage
We use it for alerting when a staff person is on call. It was put in place to replace calls from a call center. So far, it's been more effective in alerting, plus it allows us to note and update tickets without loading the ticketing system. We as a company like it.
- Alerting
- Simplifying workflow when on call
- Keeping our clients safe
- Keeping tickets up to date
- A vibrate feature for alerting
- Different ringers
- Dark mode
- Alerting
- Simplicity
- Note entry
- Better for our job
- Better for our clients
- Easier to understand than a call center
Honestly, there is no comparison. The alerting is easier to manage, whereas the continuum NOC was painful to use and it was a live person, who rarely listened when you request them to ignore alerts. Additionally, you couldn't enter notes with continuum, you had to use your ticketing system, whereas with OnPage it's as simple as a text message. Just wish it had a dark mode.
Do you think OnPage delivers good value for the price?
Yes
Are you happy with OnPage's feature set?
Yes
Did OnPage live up to sales and marketing promises?
Yes
Did implementation of OnPage go as expected?
Yes
Would you buy OnPage again?
Yes