Great product for small companies and busy leaders
September 16, 2025

Great product for small companies and busy leaders

Carson Walker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

We use OnPay for payroll. The biggest solution it provides is an easy-to-use tool to track PTO, employee records and handle all legal aspects of payroll. We recently integrated a 401(k) plan into it to simplify the process of giving employees an easy way to manage their own savings as well as ensure the company's match is paid automatically. In 2026, we'll again integrate an HSA plan into OnPay.

Pros

  • Customer service is easy to reach and helpful.
  • Easy to set up and run as an employer who's wearing all operations hats.
  • Easy to use for employees.

Cons

  • It's sometimes difficult to find the right information using the search function, so I end up calling.
  • When setting up new employees, it would be helpful to make sure I've filled out everything required.
  • Time and expense savings.
  • Confidence that we're in compliance.
Sometimes the call center is busy, but someone always gets back quickly and is knowledgable enough to walk me through it or jump onto a screen share.
Overall, it's generally easy. But there are times when I have to call because I can't find what I'm looking for.

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

Speaking as the leader of a small organization who wears multiple hats, I can delegate all payroll duties to OnPay for a reasonable cost. Larger, more complex organizations may benefit from something else, but OnPay is definitely suited well for those with smaller budgets and staffs where the person handling payroll has multiple duties and might not be a human relations expert.

OnPay Feature Ratings

Payroll Management
10.0
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

Comments

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