Fantastic first payroll experience
October 03, 2025

Fantastic first payroll experience

Gabe Hudson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

OnPay provides payroll processing services for our small business.

Pros

  • Onboarding was exceptional
  • Software is easy to use
  • Pricing is competitive
  • Documentation and support are great

Cons

  • Encountered some minor software bugs during setup
  • Should undercut their peers in pricing to drive more first-time customers
  • Time savings
  • Payroll tax compliance and handling
  • Direct deposit prevents having to issue paychecks
We just completed our first payroll, but their onboarding team held our hand through the entire process and actually got on a call (at their prompting) to walk us through that first pay run.
I think their software is fairly easy to use. There are, however, a lot of options, so it's always tricky to organize those in an intuitive way.
We choose OnPay for their reputation for being small business and beginner friendly, competitive pricing, and their generally positive reviews. Going with QB Payroll would have been the "default" choice, but their pricing and customer service (we are QB accounting customer) is not small business friendly.

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

We are a very small company, and this is our first employee and first payroll run, so we were very ignorant and wanted to ensure we did it right. OnPay's onboarding process of assigning a representative to walk us through the first payroll was amazing and critical to our feeling comfortable with the platform. Elise was so friendly and helpful, and I knew we made the right choice with OnPay!

OnPay Feature Ratings

Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated

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