One of the best decisions we ever made.
Overall Satisfaction with OpenDNS Umbrella Web Filtering
We made the decision to purchase Cisco Umbrella (when it was OpenDNS) in 2014 and implement it for over 2000 endpoints as an additional protection from malware and phishing. We saw the time our MSP spent on these types of issues plummet, from a few incidents a month to a handful per year. Money extremely well spent. We believed so much in the ROI, we paid for this service ourselves as a cost saving measure. I don't think we'll ever not use this service!
- Largely mitigates phishing and malware from compromised websites.
- Great web content filter for laptops that leave the office and for smaller clients that may not have any other web content filtering in place.
- Simple setup and management of the product.
- The biggest room for improvement is the support. It is email only since Cisco bought OpenDNS. We can purchase phone based support at additional cost.
- The navigation could be a bit better.
- Automated reporting isn't customizable. The built in reports are ok.
- Saved us lots of technician time dealing w/ Malware and virus issues, I don't think we've had a malware incident this year for example. This was the main reason we bought the product in the first place. We've renewed 2 times because we see the value.
- Umbrella helped us reduce the risk of CryptoLocker variants infecting our clients.
OpenDNS has great bang for the buck. We also run SonicWALL web content filters for most all of our clients, they make a great pair. In the past we've run Websense enterprise (great product, but pricey and their cloud version was sluggish back a few years ago.)
Using OpenDNS Umbrella Web Filtering
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Setup the filtering template and it applies to all of your sub tenants. One stop shopping.
- The per client filtering can be a challenge for someone new to the product. Get a good walkthrough from the vendor when you first start using the product and you'll be fine.
- Scheduled reporting could be a little better.