Why your should acquire Oracle CRM for your organization
Jane Kabochi | TrustRadius Reviewer
December 14, 2018

Why your should acquire Oracle CRM for your organization

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle CRM

Oracle CRM is a reliable customer relationship management software that we use in our company. It's easy to use and it's used in the whole organization and from it, we have managed to cultivate and create a long-lasting and fruitful relationship with our clients. It has helped us diversify and innovate our sales process and how we interact with our clients now and in the future.
  • Fits in various business segments and departments that touch on customer loyalty such as sales, marketing and customer support
  • The software is accessible from a number of devices both mobile and desktop
  • The vendor's customer support is reliable
  • The software is impeded by poor internet connections especially when being accessed from a remote location
  • Enables us remain competitive in our industry
  • Helps us build and maintain a loyal customer base
  • Helps us tap in new clients and conquer new markets
Oracle CRM is popular and integrates well with other Oracle family software hence improving its usage and productivity in your company. The software is also easy to deploy, install and use in your company and further fits in all organizations whether small or big. It's also one of the leading CRM solutions in the market.
The software is designed for use in scenarios where the company/organization aims to regulate and manage the customer relationship in its full cycle. It's used in steps of customer relationship management starting with lead qualification and categorization, tracking/management of opportunities,forecasting optimization,
analytics & reporting among others. In the end it will help build a loyal customer base.

Oracle CRM Feature Ratings

Customer data management / contact management
8
Workflow management
8
Territory management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
9
Interaction tracking
8
Channel / partner relationship management
9
Case management
8
Call center management
9
Help desk management
9
Lead management
9
Email marketing
8
Task management
9
Billing and invoicing management
9
Reporting
8
Forecasting
9
Pipeline visualization
8
Customizable reports
9
Custom fields
8
Custom objects
8
Scripting environment
7
API for custom integration
8
Role-based user permissions
9
Single sign-on capability
8
Social data
9
Social engagement
9
Marketing automation
9
Compensation management
7
Mobile access
8